Ghana Commercial Bank has only three Branches in Upper West Region with a population of 890, 567 according to Wa Technical University 2017 Statistics from the Department of Information Technology.
The three branches include the Lawra Branch, Tumu Branch and the Wa Branch. These three branches are responsible for paying several public sector workers in the region which has over 50, 000 public sector workers. People within Nandom Municipality, Lambussie District, Jirapa Municipality, Lawra Municipality and Sissala West District rely on the Lawra Branch for cash related issues.
The Wa Branch serves Wa West District, Wa East District, Dafiama-Issa-Busie District, Nadowli-Kaleo District and the Whole of Wa Municipality. People with Sissala East Rely on the Tumu Branch
This has brought a lot of concerns as some customers in the Wa branch bemoaned the development, some suggested the Bank is understaffed and as a result services are very slow, others suggested the customer relationship is very poor because its a public bank, others suggested they would withdraw their accounts and services from the commercial bank if things don’t change.